If we meet customer’s technical problem, how to solve it? (I)

One customer wants to but 304L stainless steel rebar, they are very pay attention to the material can’t have magnetism, let’s us to send a sample for inspection.

We had confirmed with our supplier that the material must be without magnetism, they asked us three hundred CNY for this sample charge, maybe they faced a lot of people only ask sample, then did not do business, we understood this meaning.

We paid this money to them, they sent the sample to express company then sent to customer. But when customer test the magnetism, one head has, and surface does not have magnetism. So customer thought the surface is stainless steel, but inside is normal iron. We believe nobody make iron inside, and make stainless to surface in China, because the technology should be very complex, made the cost higher than regular production, especially this is sample.

When we told this problem to our supplier, he said very dirty language, and said that because we don’t have this general knowledge, they’ll never do business with us then turn off our phone call.

 

Face this problem, any people will be very angry. But I was more than fifty years old, I did not know them before, and we talked very well, why we suddenly become to enemy? At beginning I asked a lot of people, only they have this product, in my mind I will do this business with them.

 

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

I. Rail for Railway
1. Chinese Standard: TB/T2344-2012, TB/T3276-2011
43 kg/m rail, 50 kg/m rail, 60 kg/m rail, 75kg/m rail,60N rail, 75N rail
Material: U71Mn, U75V, U76CrRE, U20Mn

2. GOST Standard: GOST-R51685
P50 rail/R50 rail, P65 rail/R65 rail, P75 rail/R75 rail
Material: K76, M76T

3. DIN Standard: DIN5901-1955
S10, S14, S18, S20, S30, S33, S41, S49 rail, UIC54 rail, UIC60 rail
Material: 900A, 350HT

4. Japanese & Korean Standard: JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, JIS50N rail, JIS60 rail, CR73, CR100 rail
Material: 235HBW, 340HH, 370HH

5. Australian Standard: AS1085, BHP RT STD
AS50 rail, AS60 rail, AS68 rail, AS73, AS86, AS89 rail
Material: R260, R320, R350HT

6. AREMA Standard: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 RA rail, 100 RE rail, 115 RE rail, 132 RE rail, 136 RE rail, 175LBS rail
Material: SS, HH, 700/900A/1100

7. AREMA Standard: ASTM
TR45 rail, TR50 rail, TR57 rail, TR68 rail
Material: R260, R320, 350HT

8. BS Standard: BS11-1985
BS50 O rail, BS60A rail, BS60R rail, BS70A rail, BS75A rail, BS75R rail, BS80A rail, BS80R rail, BS90A rail, BS100A rail, BS113A rail.
Material: 700, 900A, 1100

9. EN Standard: EN 13674-1
49E1/49E2 rail, 50E1/50E2/50E4/50E5/50E6 rail, 54E1/54E2/54E3 rail, 55E1, 60E1 rail, 60E2 rail
Material: R260, R320Cr, R350HT

10. ISCOR South African standard rail
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 rail, ISCOR 57 rail
Material: 700, 900A

11. ISCR Indian standard: IS 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 rail
Material: U71Mn

II. Switch Rail
Standard: TB/T3109-2013
50AT1 rail, 60AT1 rail, 60AT2 rail, 60TY1 rail
Material: U71Mn, U75V, U76CrRE

III. Crane Rail
1. Standard: YB/T5055-2014, QU70 rail/KP70 rail, QU80 rail/KP80 rail, QU100 rail/KP100 rail, QU120 rail/KP120 rail.
Material: U71Mn, 900A

2. ASTM A759-2000 crane rail: CR175 rail, Material: 900A/1100

3. DIN536 crane rail: A45, A55, A65, A75, A100, A120, A150 crane rail. Material: 900A

IV. Grooved Rail
Standard: EN 14811:2006
59R1/59R2 rail, 60R1/60R2 rail
Material: U75V