If we meet customer’s technical problem, how to solve it? (II)

I called to him by wechat again, but refused, I had to leave message to him: “We just want you to explain and solve this problem, if you refuse to talk with us, the character will be different, we must solve this problem, you’ll undertake this result.” Then he had to call to us, our talked record as below:

He: “Young people, because you don’t have any general knowledge, we don’t want to talk to you, and don’t do business with you. The reason is that the worker cut it by cutting machine, then get the magnetism, you should understand this.”

Me: “If this is correct, this should be special technology in this field, not common technology, you should explain to us patiently, not refuse to talk with us simply. You ask me young people, how old are you?”

He: “I’m thirty years old.”

Me: “Wow, I’m older than you more than twenty years, you call me young people, and say such language to me.”

He: “Sorry, I thought you are very young, never thought you are more than fifty years old. I’m sorry very much, you can confirm with your customer to cut the end by industrial scissor, then test it again.”

Me: “You told us without magnetism very much, you should pay attention to this, and don’t cut it by this way.”

We believed they are professional in this field, then tell customer this reason.

 

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

I. Rail for Railway
1. Chinese Standard: TB/T2344-2012, TB/T3276-2011
43 kg/m rail, 50 kg/m rail, 60 kg/m rail, 75kg/m rail,60N rail, 75N rail
Material: U71Mn, U75V, U76CrRE, U20Mn

2. GOST Standard: GOST-R51685
P50 rail/R50 rail, P65 rail/R65 rail, P75 rail/R75 rail
Material: K76, M76T

3. DIN Standard: DIN5901-1955
S10, S14, S18, S20, S30, S33, S41, S49 rail, UIC54 rail, UIC60 rail
Material: 900A, 350HT

4. Japanese & Korean Standard: JIS E1101
JIS15kg, JIS22kg, JIS30kg, JIS37A, JIS50N rail, JIS60 rail, CR73, CR100 rail
Material: 235HBW, 340HH, 370HH

5. Australian Standard: AS1085, BHP RT STD
AS50 rail, AS60 rail, AS68 rail, AS73, AS86, AS89 rail
Material: R260, R320, R350HT

6. AREMA Standard: ASTM A1
ASCE25, ASCE30, ASCE40, ASCE60, ASCE75, ASCE85, 90 RA rail, 100 RE rail, 115 RE rail, 132 RE rail, 136 RE rail, 175LBS rail
Material: SS, HH, 700/900A/1100

7. AREMA Standard: ASTM
TR45 rail, TR50 rail, TR57 rail, TR68 rail
Material: R260, R320, 350HT

8. BS Standard: BS11-1985
BS50 O rail, BS60A rail, BS60R rail, BS70A rail, BS75A rail, BS75R rail, BS80A rail, BS80R rail, BS90A rail, BS100A rail, BS113A rail.
Material: 700, 900A, 1100

9. EN Standard: EN 13674-1
49E1/49E2 rail, 50E1/50E2/50E4/50E5/50E6 rail, 54E1/54E2/54E3 rail, 55E1, 60E1 rail, 60E2 rail
Material: R260, R320Cr, R350HT

10. ISCOR South African standard rail
ISCOR 15, ISCOR 22, ISCOR 30, ISCOR 48 rail, ISCOR 57 rail
Material: 700, 900A

11. ISCR Indian standard: IS 3443
ISCR 70, ISCR 80, ISCR 100, ISCR 120 rail
Material: U71Mn

II. Switch Rail
Standard: TB/T3109-2013
50AT1 rail, 60AT1 rail, 60AT2 rail, 60TY1 rail
Material: U71Mn, U75V, U76CrRE

III. Crane Rail
1. Standard: YB/T5055-2014, QU70 rail/KP70 rail, QU80 rail/KP80 rail, QU100 rail/KP100 rail, QU120 rail/KP120 rail.
Material: U71Mn, 900A

2. ASTM A759-2000 crane rail: CR175 rail, Material: 900A/1100

3. DIN536 crane rail: A45, A55, A65, A75, A100, A120, A150 crane rail. Material: 900A

IV. Grooved Rail
Standard: EN 14811:2006
59R1/59R2 rail, 60R1/60R2 rail
Material: U75V