If we meet customer’s technical problem, how to solve it? (III)

But whole day we consider this problem: Face so little trouble, they are so poor to solve this problem, if we do big business with them, maybe face other problem too, if they make trouble to us, that time will have big problem. Then we began to try to find another supplier instead of them. If you have pressure, you will do everything very high efficiency, after talked with several company, we found a cheaper and more professional supplier.

Under their pressure, we never want to do business with them again, but how to solve customer’s problem? How to let our customer do not give up this business? First step should let customer accept our sample. We considered to send another supplier’s sample again. But the cost is very expensive, and we paid them three hundred CNY, we were regret deeply, even we pay for the express charge again, we should let them return our three hundred CNY.

We thought they would not easy to return our money, and find way to sue them for fraud. We had prepared the chat record, if so will make big trouble to them, and we’ll spend too much energy. I thought we should talk with them and tell them this result.

We left message to them: “Mr. Liu, look at this picture, it is very clear that the rebar was cut by industrial scissor, not cutting machine, please return our money, our customer think we cheat them, want to sue us to Alibaba, that will make big trouble for us.”

 

Remark: Our major products are railway steel rail and fasteners, some time we also help our customer to purchase related products.

USAGE

TYPE

STANDARD

Rail for Railway

43, 50, 60, 75 kg/m, 60N, 75N

TB/T2344-2012, TB/T3276-2011

P50/R50, P65/R65

GOST-R51685

S49, UIC54, UIC60

UIC860

JIS50N, JIS60

JIS E1101

AS50, AS60, AS68

AS1085, BHP RT STD

90RA, 100RE, 115RE, 132RE, 136RE

AREMA, ASCE

TR45, TR50, TR57, TR68

ASTM

BS75A, BS90A, BS100A

BRITISH STANDARD

49E1, 50E2, 54E1, 60E1, 60E2

EN 13674-1

Switch Rail

50AT1, 60AT1, 60AT2, 60TY1, BT76, 75AT

TB/T3109-2013

Crane rail

A45, A55, A65, A75, A100, A120, A150

DIN536

QU70/KP70, QU80/KP80, QU100/KP100, QU120/KP120, CR175/MRS 87B

YB/T5055-2014, GOST
ASTM A759

Grooved Rail

59R2, 60R2

EN 14811:2006